Real Live Customer Service
I had the strangest thing happen last week.
I had recently renewed my subscription to Paste magazine*, online. My payment was processed through, but after a couple of months I received notice that my subscription had expired.
I called their customer service number and was connected almost immediately with one of their representatives. She was pleasant, well-spoken, and helpful. In less than 5 minutes, she found out what had happened, said she would fix it, and took my phone number in case there were any problems.
I just checked this afternoon and found that she had kept her word, and my subscription has been extended appropriately. That's the first time in YEARS that I've not had a fight when calling one of those customer service numbers, so YAY PASTE!
*If you're a music fan, and you're not familiar with Paste, click that link. Have a look around their site. You'll be hooked.
I had recently renewed my subscription to Paste magazine*, online. My payment was processed through, but after a couple of months I received notice that my subscription had expired.
I called their customer service number and was connected almost immediately with one of their representatives. She was pleasant, well-spoken, and helpful. In less than 5 minutes, she found out what had happened, said she would fix it, and took my phone number in case there were any problems.
I just checked this afternoon and found that she had kept her word, and my subscription has been extended appropriately. That's the first time in YEARS that I've not had a fight when calling one of those customer service numbers, so YAY PASTE!
*If you're a music fan, and you're not familiar with Paste, click that link. Have a look around their site. You'll be hooked.
posted by ptooey at
12:56 PM
2 Comments:
Rock'n'roll CSR!! Wish I had the coin to keep Paste coming here.
By
ResearchGuy®, at Thu Nov 30, 06:51:00 AM
It's unusual that they handled their screwup in such a graceful manner that I came away with more confidence in them than I had before. Very nice.
Yeah, it's sort of a stretch here, too. But, given that I hardly buy any CDs anymore it's a good way to keep relatively current.
By
ptooey, at Thu Nov 30, 08:55:00 AM
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